The author also provides a breakdown to help businesses decide whether to build or buy an AI chatbot. Factors to consider include existing AI capability and knowledge, data sensitivity, content type, team resources, and whether the chatbot is a core differentiator for the business. The author concludes by recommending businesses to start with a pre-built solution to learn quickly and get something live, and consider building their own chatbot later if it becomes a central part of their business offering.
Key takeaways:
- Building an AI chatbot in-house can be a complex and costly process, requiring significant AI expertise, a dedicated team, and constant updates to stay on top of AI developments.
- Despite the challenges, building your own AI chatbot can offer benefits such as control over the underlying data, user interface, data privacy and security, and access to secure or private systems.
- For most businesses, buying an AI chatbot solution is a more practical choice, especially if they lack AI knowledge, have large volumes of dynamic content, and want to integrate the chatbot into an existing team.
- Companies like My AskAI offer ready-made AI chatbot solutions that can be set up in minutes, providing businesses with an easy way to start leveraging AI technology.