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$30k USD is being held in my Stripe account

Aug 04, 2023 - news.ycombinator.com
The markdown data discusses a clothing business's experience with Stripe, a payment processing platform. After a week of using Stripe, the business's transactions exceeded $30,000 USD within two weeks. However, Stripe initiated a review of the business, citing a dispute risk, despite there being no disputes in the transactions and the business not being a dropshipping entity. The business also questions the possibility of sharing their product-selling website on Hacker News (HN).

The business criticizes Stripe's customer service, claiming that it uses AI to review business operations and documents, and provides little support for small clients. The business also alleges that Stripe's security team is too busy to review cases thoroughly and that their regular customer service only provides repetitive template responses.

Key takeaways:

  • The company's transactions exceeded $30,000 USD within two weeks of using Stripe.
  • Despite no disputes in their transactions, Stripe flagged them for a review and identified them as a dispute risk.
  • The company feels that Stripe's security team provides little support for small clients and does not review cases carefully.
  • They also believe that Stripe's customer service tends to copy and paste repetitive templates instead of providing personalized assistance.
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