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4 ways to show customers they can trust your generative AI enterprise tool | TechCrunch

Aug 29, 2023 - news.bensbites.co
The article discusses the growing use of large language models (LLMs) in various industries and the need for trust between service providers and B2B clients due to potential risks such as misinformation and data security. It suggests that providers who actively work to reduce these risks and build trust will be the most successful. However, as there are currently no regulating bodies for generative AI, companies are advised to seek as many relevant certifications as possible, stay updated on data privacy regulations, and even contribute to the formation of new regulations.

The article also recommends setting personal safety benchmarks in the absence of official regulations. This could include creating a roadmap with milestones that demonstrate trustworthiness, such as establishing a quality assurance framework, achieving a certain level of encryption, or conducting a specific number of tests. The journey towards these benchmarks should be published to build credibility and trust with potential customers.

Key takeaways:

  • Large language models (LLMs) are transforming industries, but they require a high level of trust due to risks such as fabricated information and data security concerns.
  • While there are no specific certifications for data security in generative AI, obtaining adjacent certifications like SOC2 compliance, ISO/IEC 27001, and GDPR can boost credibility.
  • AI organizations can contribute to the formation of regulations by collaborating with local politicians and committee members, demonstrating a commitment to safety and ethical practices.
  • In the absence of official regulations, AI organizations should set their own safety benchmarks and publicly share their progress to build trust with potential customers.
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