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Adobe to update vague AI terms after users threaten to cancel subscriptions

Jun 12, 2024 - arstechnica.com
Adobe has pledged to revise its terms of service following a backlash from users who threatened to cancel their subscriptions over the company's vague terms. The controversy arose when Adobe updated its terms of use, appearing to grant the company broad permissions to access, take ownership of, or train AI on user content. This led to an uproar among users, with some, like YouTuber Sasha Yanshin, cancelling their subscriptions, arguing that the terms were unacceptable.

In response, Adobe's design leader, Scott Belsky, acknowledged that the terms, written about 11 years ago, could be clearer and promised to update them. He also clarified that Adobe has never trained AI on customer content, taken ownership of a customer’s work, or allowed access to customer content beyond legal requirements. The company plans to have the updated terms in place by June 18.

Key takeaways:

  • Adobe has promised to update its terms of service to clarify that it will not train generative AI on creators' content, following backlash from users who threatened to cancel their subscriptions.
  • Users were upset by a recent update to Adobe's terms of use that seemed to give the company broad permissions to access, take ownership of, or train AI on user content.
  • Adobe's design leader Scott Belsky acknowledged that the terms of service, written about 11 years ago, could be clearer and should evolve to address modern customer concerns.
  • Despite Adobe's attempts to clarify its terms, some users, including YouTuber Sasha Yanshin, remain dissatisfied and insist that the updated terms of service are the only legally binding clarification.
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