The AI solution also offers conversational insights for top-line success, helping restaurants increase their upselling efforts. It provides a full reporting suite with actionable insights to prompt shifts in behavior. The article also mentions that Encounter's Advisor Customer Success team provides coaching to all customer locations to help find the additional average upsell needed to justify ROI and increase the top line. The benefits for retail leaders include higher upsell attempts and conversions, increased guest satisfaction and experience, more responsible and better-trained staff, and enhanced awareness of what’s occurring at the store.
Key takeaways:
- Encounter AI offers a unique solution for restaurant operators to transcribe and analyze voice interactions with customers, providing real-time alerts and insights into in-store issues.
- The system works by using a proprietary microphone and sound card to collect voice data, which is then transcribed and analyzed for keywords and phrases related to operational miscues.
- By leveraging this technology, restaurants can increase revenue through higher upsell attempts and conversions, improved guest satisfaction, better-trained staff, and enhanced awareness of in-store activities.
- Encounter AI's Advisor Customer Success team also provides coaching to help restaurants increase their upselling efforts and maximize return on investment.