The article also highlights the ease of integrating My AskAI with Intercom, without the need for replacing the Intercom widget or training the team on a new tool. It offers the flexibility of choosing how the AI chatbot responds, either directly to customers or as notes for agents. The author acknowledges that AI cannot replace human support entirely, hence the importance of a combination of AI and human customer support. The article concludes by stating that setting up AI customer support with My AskAI on Intercom can be done in approximately 20 minutes.
Key takeaways:
- My AskAI is a more affordable alternative to Intercom's Fin, being 5x cheaper and costing $99/mo for the same volume of support tickets.
- There's no need to replace your Intercom widget or train your team on a new tool, you can just install My AskAI from Intercom's App Store.
- You can choose how you want your AI chatbot to reply, either directly to customers or as ‘notes’ for your agents.
- My AskAI supports human handover for situations that need a human touch, believing that AI + Human customer support is the future.