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After Klarna, Zoom's CEO also uses an AI avatar on quarterly call | TechCrunch

May 23, 2025 - techcrunch.com
Zoom CEO Eric Yuan utilized his avatar to deliver initial comments during a quarterly earnings call, following the recent trend set by the Klarna CEO. This move highlights Zoom's commitment to advancing communication and collaboration through AI technology. Yuan's avatar was deployed using Zoom Clips, an asynchronous video creation tool, and he emphasized the importance of trust and security in AI-generated content, noting that strong safeguards are in place to prevent misuse and protect user identity.

Zoom is expanding its custom avatar feature to all users, aligning with Yuan's vision of creating digital twins for meetings. This initiative is part of a broader industry trend, as other tech leaders, like the CEO of Otter, are also exploring the use of avatars to manage workloads.

Key takeaways:

  • Zoom CEO Eric Yuan used his avatar to address a quarterly earnings call, highlighting the company's focus on AI and digital communication.
  • Yuan emphasized the importance of trust and security in AI-generated content, stating that Zoom has implemented safeguards to protect user identity and ensure responsible use of avatars.
  • Zoom is expanding its custom avatar feature to all users, showcasing its commitment to advancing communication technology.
  • The trend of CEOs using avatars for official communications is growing, with other tech leaders like the CEO of Otter also exploring similar AI-driven solutions.
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