The author further expresses concern about the increasing trend of using AI to cut labor costs, resulting in job losses and degraded customer service. He argues that this leads to a wave of "shitty automation" that negatively impacts our daily lives. The author also criticizes licensing deals between AI companies and media outlets, arguing that they are detrimental to the journalism industry. He concludes by expressing gratitude to his supporters and encouraging more support for his work.
Key takeaways:
- The article discusses the use of AI in call centers, specifically at First Horizon Bank, to manage stress levels of employees by showing them relaxing video montages when they are on the verge of 'losing it'.
- The author criticizes this approach, arguing that it's a superficial solution to a problem created by automation itself, as the high stress levels are largely due to customers being frustrated with automated systems like IVR.
- The author expresses concern that generative AI technologies like ChatGPT, Copilot, Gemini, Cohere, and Anthropic could be used to cut corners in the same way, leading to job losses, degraded customer service, and a spread of 'shitty automation'.
- The author also discusses his opposition to licensing deals between media outlets and tech companies like OpenAI, arguing that they are detrimental to the journalism industry and represent a capitulation to tech companies.