He further discusses the potential of generative AI, which uses large language models and reliable data to improve service requests, ensure technology optimization, and predict needs. Despite the ethical concerns and potential misuse of AI, Chakravarti believes that the right data and learning models can create immense value for organizations. He concludes by stating that AI belongs in the enterprise and can provide incredible value today, particularly in predicting, resolving, and proactively addressing IT operations needs.
Key takeaways:
- Ram Chakravarti, CTO for BMC, has been discussing the role of artificial intelligence (AI) in global organizations, with a focus on automation in IT operations, a concept known as AIOps.
- Organizations across various sectors are looking to leverage their existing technology investments and data to improve services and operations without the need for additional personnel.
- Generative AI, which uses large language models and reliable data, can be used to improve service requests, ensure technology optimization, and predict needs to operate IT more proactively.
- Despite the potential benefits, there are ethical concerns and challenges associated with AI, including the risk of 'hallucinations' and deepfakes. However, the right data and learning models can help organizations harness the power of AI effectively and responsibly.