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AI Nutrition Facts by Twilio

Aug 23, 2023 - news.bensbites.co
Twilio, a cloud communications platform, has outlined its core principles for building AI products, which include transparency, responsibility, and accountability. The company emphasizes the importance of being clear about their AI usage, selecting responsible AI vendors, and monitoring AI to address potential issues. Twilio also provides "AI Nutrition Facts" for its products, such as Twilio Voice Intelligence and Generative Journeys in Twilio Engage, detailing how customer data is used and handled.

The AI Nutrition Facts Label initiative is designed to give consumers and businesses a clearer understanding of how their data is used, particularly when training large language models with vendors like AWS, Google, and OpenAI. This transparency empowers customers to make informed decisions about which AI-powered capabilities they are prepared to adopt. The company also provides resources for understanding and creating AI Nutrition Fact labels.

Key takeaways:

  • Twilio believes in transparency, responsibility, and accountability when building products using AI.
  • Twilio's AI products, such as Voice Intelligence and Generative Journeys in Twilio Engage, do not share customer data with model vendors and ensure data security and privacy.
  • The AI Nutrition Facts Label is designed to provide a transparent view into how data is being used, especially in training large language models with vendors like AWS, Google, and OpenAI.
  • Twilio offers resources to help users understand more about the AI Nutrition Fact labels and allows them to create labels for the features they are building.
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