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AI Overviews: About last week

May 31, 2024 - blog.google
Google has introduced AI Overviews to its search engine in the U.S., a feature that uses AI to provide more comprehensive answers to complex queries. The company reports that user satisfaction has increased with the use of AI Overviews, as they provide a starting point for users to explore web content. However, some users have reported odd and erroneous results, which Google attributes to misinterpretations of queries or nuances in language, or a lack of quality information available.

In response to these issues, Google has made several improvements to the AI Overviews system. These include better detection mechanisms for nonsensical queries, limiting the use of user-generated content in responses, and adding triggering restrictions for queries where AI Overviews were not proving to be as helpful. Google has also strengthened its protections for topics like news and health, and continues to monitor feedback and external reports to improve the feature.

Key takeaways:

  • AI Overviews, a new feature in Google Search, are designed to help with complex queries and provide higher satisfaction with search results, according to user feedback.
  • AI Overviews work differently than chatbots and other LLM products, as they are integrated with Google's core web ranking systems and designed to carry out traditional “search” tasks.
  • Despite extensive testing before launch, some odd and erroneous AI Overviews did appear, highlighting areas for improvement, particularly in interpreting nonsensical queries and satirical content.
  • Google has made several technical improvements to the AI Overviews system, including better detection mechanisms for nonsensical queries, limiting the use of user-generated content in responses, and adding triggering restrictions for certain queries.
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