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AI-powered in-app assistance — Dopt

Mar 06, 2024 - dopt.com
The article discusses a toolkit designed to help users build AI-powered personalized and contextual experiences. The toolkit allows users to create more than just a chatbot, offering pre-built components and flexible SDKs for easy customization. It also provides a contextually aware system that pairs in-app context with custom LLM to deliver relevant assistance. The AI can suggest product actions to help users discover more value and complete their tasks.

The article further explains the process of product adoption. Users can train their model by adding sources to create a custom model. They can add actions such as navigation, tours, API calls, and more. Finally, they can build the AI assistance into their app using SDKs and APIs. The toolkit also allows users to monitor usage and understand AI response quality.

Key takeaways:

  • The toolkit allows users to build AI-powered personalized and contextual experiences.
  • It offers pre-built components and flexible SDKs for easy customization and building of any type of assistance.
  • The AI assistance is contextually aware, providing relevant help based on in-app context and custom LLM.
  • The toolkit provides insights on how users are using AI, allowing for monitoring of usage and understanding of AI response quality.
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