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AI Won’t Replace Humans — But Humans With AI Will Replace Humans Without AI

Aug 05, 2023 - hbr.org
Harvard Business School professor Karim Lakhani emphasizes the importance of business leaders experimenting with AI and developing its use cases for all employees, not just technology workers. He asserts that change management skills are crucial in modern organizations and customers will expect AI-enhanced experiences with companies. Lakhani, who specializes in workplace technology, particularly AI, has done significant work in identifying how digital transformation has reshaped the business world.

Lakhani further states that AI will lower the cost of cognition, similar to how the internet has reduced the cost of information transmission. He insists that as the public expects seamless, AI-enhanced experiences and transactions, leaders must embrace AI, learn to harness its potential, and develop use cases for their businesses. He suggests that AI can be applied anywhere thinking is applied.

Key takeaways:

  • Business leaders must experiment with AI, create sandboxes, run internal bootcamps, and develop AI use cases for all employees, not just technology workers.
  • Change and change management are no longer optional skills for modern organizations.
  • AI will lower the cost of cognition, similar to how the internet has drastically lowered the cost of information transmission.
  • Leaders need to embrace AI, learn to harness its potential, and develop use cases for their businesses to meet public expectations for seamless, AI-enhanced experiences and transactions.
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