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Airbnb plans to use AI, including its GamePlanner acquisition, to create the 'ultimate concierge' | TechCrunch

Feb 13, 2024 - techcrunch.com
Airbnb has acquired stealth AI firm GamePlanner.AI, co-founded by Siri's co-founder, for around $200 million. CEO Brian Chesky revealed that Airbnb plans to use AI to create a new interface for accessing modern AI models, rather than building its own AI infrastructure. The company aims to leverage AI technology, particularly generative AI, to provide a more personalized experience for its users, transforming Airbnb from a single vertical company to a cross-vertical one.

However, Chesky acknowledged that current AI systems can be difficult to use and often return false information. If AI models do not become more accurate, Airbnb's plans for application layer improvements could fall short. Specific AI products and services are yet to be announced, but the company plans to make more announcements later this year. The GamePlanner team is expected to accelerate Airbnb's AI projects by integrating its tooling into the Airbnb platform.

Key takeaways:

  • Airbnb acquired stealth AI firm GamePlanner.AI, co-founded by Siri’s co-founder, for around $200 million.
  • Airbnb CEO Brian Chesky shared plans to focus on the "application layer" of AI, aiming to build one of the most innovative AI interfaces, but will not build its own large language models.
  • Chesky believes AI represents a major platform shift and plans to use AI, particularly generative AI, to provide a more personalized experience for Airbnb users.
  • Despite the ambitious plans, Chesky acknowledges that current AI systems can be difficult to use and often return false information, and if the AI models do not improve, Airbnb's plans could fall short.
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