In addition to group features, Airbnb is releasing a new earnings dashboard for hosts and an experience category called Icons, featuring properties like the X-Men mansion, the Ferrari museum, Prince’s Purple Rain House, and living room sessions with Doja Cat. Airbnb is also planning to use AI in multiple areas, including customer support, with AI-powered responses to certain scenarios. The company acquired a stealth startup called Gameplanner, launched by Siri co-founder Adam Cheyer, as part of its plan to create an "ultimate concierge" using AI-powered replies to solve customer queries.
Key takeaways:
- Airbnb is introducing updates for group booking and a new category called icons, which are experiences hosted by celebrities in music, film, TV and sports.
- Group booking features include shared wishlists, a messages tab for the group with the host, and trip invitations with property details. Users can invite others to a wishlist, add properties to a list, leave notes about a property, or vote on them to decide on the booking.
- Airbnb is also introducing a new earnings dashboard for hosts and an experience category called Icons, featuring properties like the X-Men mansion, the Ferrari museum, Prince’s Purple Rain House, and living room sessions with Doja Cat.
- Airbnb is planning to use AI in multiple areas, including customer support. The company is testing AI-powered responses and is considering how AI can be used to provide a better picture of a listing and its information.