The company reports that party incidents have dropped by 55% between August 2020 and August 2022. Since the global launch of Banerjee's system in May, over 320,000 guests have been blocked or redirected from booking on Airbnb. Despite a decrease in the number of nights and experiences booked, Airbnb's revenue grew by 18% year over year, with earnings surpassing analysts' expectations.
Key takeaways:
- Naba Banerjee is in charge of Airbnb's worldwide ban on parties, and has been working on an anti-party AI system to prevent high-risk reservations.
- Airbnb defines a party as a gathering that significantly disrupts neighbors and the community, considering factors such as noise, trash, and parking issues.
- Since Banerjee joined the company in May 2020, she has implemented various measures including a ban on high-risk reservations by users under 25, a pilot program for anti-party AI in Australia, and a global rollout of Airbnb's reservation screening system.
- These measures have resulted in a 55% drop in party reports between August 2020 and August 2022, and more than 320,000 guests have been blocked or redirected from booking attempts on Airbnb.