Airlines and airports are also focusing on optimizing operations, with over half implementing IT to improve efficiency across check-in, bag tag, and boarding in 2023. By 2026, 70% of airlines are expected to have biometric ID management in place, and 90% of airports are investing in major programs or R&D in this area. Additionally, sustainability is a high priority, with technology solutions being sought for concrete emissions reductions. By 2026, over 90% of airlines plan to have IT in place to boost flight operations efficiency and aircraft turnaround, and more than half of airports plan to invest in energy management systems.
Key takeaways:
- Airlines and airports have increased their IT spending to improve passenger experience and meet sustainability goals, with spending reaching an estimated $10.8 billion and $34.5 billion respectively in 2023.
- Key investment priorities include a biometrically enabled passenger journey, leveraging data for operational efficiencies, and green solutions to optimise energy consumption and emissions.
- By 2026, over 90% of airlines plan to have IT in place to boost the efficiency of flight operations and aircraft turnaround, and more than half have implemented IT to optimise aircraft taxiing and the takeoff/landing and cruise phases of flights.
- Airports are also focusing on building and energy management systems to offer a unified view of emissions and opportunities to reduce them, with over half of airports planning to invest in energy management systems by 2026.