The guide highlights several specific use cases, such as a customer support assistant, a virtual voice customer assistant, a market research assistant, a data mining assistant, a regulatory compliance assistant, an augmented developer assistant, and a procurement assistant. These AI-powered roles can improve efficiency, streamline processes, and enhance customer experiences, among other benefits. The guide emphasizes that these use cases are just the starting point for exploring the potential of generative AI in business.
Key takeaways:
- Generative AI is being used in a variety of business use cases, serving as a tireless assistant for a range of tasks, from customer support to regulatory compliance.
- Deloitte Consulting has released a comprehensive guide of generative AI use cases, demonstrating its potential to improve various sectors such as patient care, legal services, and supply chain optimization.
- Generative AI can enhance customer experience, expedite market research, simplify data mining, and support regulatory compliance by processing large volumes of documents.
- Other use cases of generative AI include augmenting the work of software developers and automating the procurement process, such as analyzing vendor offerings and generating requests for proposals.