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AI's Promise For More Humane Technology

Nov 13, 2023 - forbes.com
John Jarosz, Partner & cofounder at Sightglass, discusses the potential of AI to revolutionize human-machine interaction and make technology more humane. He argues that AI, combined with diversity, equity, and inclusion (DEI) principles and human-centered design, can create technology that interacts with people more naturally. He cites the example of Microsoft Kinect, which used body and joint tracking technology to interact with people of different races.

Jarosz also highlights the role of AI in enabling designers to create without needing to learn how to code, thereby introducing technology that works in a way that people work naturally. However, he warns that many companies are only using AI for short-term gains, such as cost efficiencies, rather than investing in long-term product experimentation. He suggests that smaller services and consulting teams, in partnership with investors and companies looking for bigger returns over longer-term timelines, will likely drive the most exciting AI innovations.

Key takeaways:

  • AI innovations like GenAI could potentially redefine human-machine interaction, with advancements in text-to-speech/speech-to-text and the ability to generate extensive content from short prompts.
  • Two major forces that could transform our interaction with technology are the evolution of AI tools and the global investment in diversity, equity, and inclusion (DEI) practices.
  • AI, in the hands of human-centered designers, could introduce technology that interacts with people in a more natural way, reducing the need for designers to learn how to code.
  • Smaller services and consulting teams, in partnership with investors and companies, are likely to drive exciting AI innovations, with boutique professional services firms ideally positioned due to their ability to offer high collaboration and high-skilled talent.
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