In addition to Interests, Amazon has launched Health AI, which answers health and wellness questions and recommends related products, with some information reviewed by licensed clinicians. These features follow the recent introduction of Rufus, a shopping assistant that helps users navigate Amazon's marketplace by answering product questions and explaining differences between similar items. Rufus draws on product listings, reviews, and web information to generate responses. Amazon has also developed an AI tool for merchants to create product titles and descriptions, and a feature that summarizes product reviews.
Key takeaways:
- Amazon has introduced an AI feature called Interests to help users discover products by generating alerts for items that match their criteria.
- Interests uses large language models to enhance product queries and is currently available to a small subset of U.S. customers.
- Amazon is also rolling out Health AI, which answers health and wellness questions and recommends products, with some responses reviewed by licensed clinicians.
- These features follow the recent debut of Rufus, a shopping assistant that answers product questions and explains differences between similar items.