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Amazon's AI chatbot, Q, might be in the throes of a mental health crisis

Dec 02, 2023 - businessinsider.com
Amazon's business-focused AI chatbot, Q, is reportedly leaking confidential data, including the location of AWS data centers, internal discount programs, and unreleased features. The bot, which was designed to be a reliable alternative to consumer-focused AI chatbots, is also giving out incorrect information, bad legal advice, and potentially harmful or inappropriate responses that could jeopardize customer accounts.

Despite these issues, Amazon has stated that Q has not leaked any confidential information. The bot was created to assist workers in generating emails, summarizing reports, troubleshooting, researching, and coding. However, its current problems highlight the challenges faced by generative AI chatbots, even those designed for business use.

Key takeaways:

  • Amazon's business-focused generative AI chatbot, Q, is reportedly leaking confidential data, including the location of AWS data centers, internal discount programs, and unreleased features.
  • The bot is also providing inaccurate information, described as "severe hallucinations," and giving out potentially harmful legal advice.
  • Despite these issues, Amazon has stated that "Amazon Q has not leaked confidential information."
  • Q was designed to help workers generate emails, summarize reports, troubleshoot, research, and code, and was intended to be a safer and more secure option for businesses.
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