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Amazon's New AI Tool Instantly Answers Product Queries

Jan 17, 2024 - techtimes.com
Amazon has launched a new AI tool in its mobile app that provides instant answers to customers' product-related queries. The tool, which uses generative AI, summarizes information from product reviews and listings to respond to questions about specific items, aiming to streamline the purchasing process. The tool stays on topic and does not engage in extended conversations, unlike OpenAI's ChatGPT. Amazon has been incorporating AI tools into its platform, including AI-generated summaries of product reviews and AI features for third-party sellers.

In other news, Amazon is set to help Diamond Sports emerge from bankruptcy by webcasting five MLB clubs this season and providing $100 million. Diamond Sports, the largest regional sports network in the US, broadcasts 11 MLB clubs, half of the NBA teams, and a third of the NHL teams. Diamond and Sinclair have reached a preliminary settlement of litigation, with Sinclair providing $495 million in cash and continuing management and transition services to help Diamond reorganize and separate.

Key takeaways:

  • Amazon has introduced a new AI tool in its mobile app that provides instant answers to product questions from customers. The tool uses generative AI to summarize information from product reviews and listings.
  • The AI tool is designed to stay on topic and issue an error message when faced with unrelated queries. It does not engage in extended conversations but exhibits responsiveness to creative prompts.
  • Amazon has been incorporating AI tools into its platform, including AI-generated summaries of product reviews, AI features for third-party sellers, and a generative AI service for Amazon Web Services customers.
  • In a separate move, Amazon will webcast five MLB clubs this season and has provided $100 million to Diamond Sports to help it emerge from bankruptcy. Diamond Sports broadcasts 11 MLB clubs, half of the NBA teams, and a third of the NHL teams.
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