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Amazon's Project Amelia uses gen AI to boost sellers with personalized business advice

Dec 18, 2024 - aboutamazon.com
Amazon has introduced Project Amelia, a new generative AI-powered personal assistant for sellers, currently in beta for U.S. sellers. Built using Amazon Bedrock, Project Amelia aims to simplify the management of global selling businesses by providing sellers with immediate answers, advice, and tools. It offers personalized insights and support, accessible from any page within Seller Central. The assistant is designed to handle knowledge-based questions, provide status updates and metrics, and soon will be able to resolve issues and take actions on behalf of sellers. This innovation is intended to reduce the operational demands on sellers, allowing them to focus more on product development and customer satisfaction.

Project Amelia will progressively roll out to more U.S. sellers and eventually to other countries and languages. As sellers interact with the assistant, it will evolve to offer more comprehensive and personalized responses. The goal is to make Project Amelia a trusted advisor that empowers sellers to thrive in Amazon's store by leveraging the transformative power of generative AI. This initiative is part of Amazon's broader strategy to invest in AI and machine learning to enhance shopping experiences and support selling partners.

Key takeaways:

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  • Amazon has introduced Project Amelia, a generative AI-powered personal assistant for sellers, designed to simplify and enhance the management of their businesses.
  • Project Amelia provides sellers with personalized insights, answers to questions, and access to critical business metrics, helping them efficiently manage their operations.
  • The assistant is built using Amazon Bedrock, combining broad world knowledge with specialized expertise in selling on Amazon to offer tailored responses.
  • Currently in beta for U.S. sellers, Project Amelia will progressively roll out to more sellers and countries, with plans to support multiple languages in the future.
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