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Amazon’s Q AI assistant lets users ask questions about their company’s data

Nov 28, 2023 - theverge.com
Amazon Web Services (AWS) has launched a new AI chat tool, Amazon Q, which allows businesses to ask questions specific to their companies. The tool, which can be accessed through the AWS Management Console or individual companies’ documentation pages, can answer queries about business data, such as company guidelines or understanding code. AWS CEO Adam Selipsky stated that the questions asked on Amazon Q will not be used to train any foundation models. The tool is currently available only for users of Amazon Connect, AWS's service for contact centers, but will eventually be available on other services.

Amazon Q was trained on 17 years of AWS knowledge and can suggest the best AWS services for a project. It can work with any of the models found on Amazon Bedrock, AWS's repository of AI models. Pricing for Amazon Q in Connect starts at $40 per agent per month, with a free trial until March 1, 2024. AWS also plans to offer Bedrock users the ability to put guardrails around models they use to build AI-powered apps to ensure data privacy and responsible AI standards.

Key takeaways:

  • Amazon's cloud business AWS has launched a chat tool called Amazon Q, which acts as an AI assistant for businesses to ask questions specific to their companies using their data.
  • Amazon Q can be accessed through the AWS Management Console, individual companies' documentation pages, and third-party apps like Slack. It is currently available only for users of Amazon Connect, AWS's service for contact centers.
  • Amazon Q works with any of the models found on Amazon Bedrock, AWS's repository of AI models. It was trained on 17 years' worth of AWS knowledge and can suggest the best AWS services for a project.
  • Alongside the launch of Amazon Q, AWS will offer Bedrock users the ability to put guardrails around models they use to build AI-powered apps, ensuring their applications follow their data privacy and responsible AI standards.
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