The tool also offers a range of other features such as reduction in support tickets, faster bug resolution time, and saving days per month tagging tickets. It allows users to search through their data instantly, analyze NPS, CSAT, and survey responses, and is used by companies like Uber, Grubhub, and Dropbox. Anecdote also offers a free trial and provides a guide to help users choose the right CX software. It also answers frequently asked questions about its proprietary NLP engine, dashboard, language capabilities, integration, data security, and compatibility with existing platforms.
Key takeaways:
- Anecdote provides a platform for Product and CX teams to analyze customer feedback, uncover bugs and UX issues, and receive instant Slack alerts for any feedback topic.
- The platform uses a proprietary Natural Language Processing Engine to accurately tag and analyze customer feedback from over 65 sources, ensuring the safety of customer data.
- Anecdote offers real-time notifications for key customer feedback insights, a search tool for customer feedback, and an NLP engine to analyze survey, NPS, and customer feedback data.
- With Anecdote, users can expect a reduction in support tickets, faster bug resolution time, and saved time tagging tickets. It is used by top customer-centric companies like Uber, Grubhub, and Dropbox.