Applied Labs plans to use the new funding to expand its platform's automation capabilities and hire more engineers. The platform features a centralized inbox for support teams, AI workflow creation tools, and an analytics dashboard for monitoring performance. CEO Michael Woo emphasized that the challenge lies in the data, tools, and platform needed to set up and optimize AI agents for business-critical workflows. The company aims to enhance its platform to save businesses time and costs while improving support and operations quality.
Key takeaways:
- Applied Labs Inc. has raised $4.2 million in a seed round led by Abstract, with participation from Point72 Ventures, Outlander, Tetra, and several angel investors.
- The company's AI-powered platform automates customer support tasks, resolving support tickets in under three minutes and integrating with various customer interaction channels.
- Applied Labs' platform offers prepackaged connectors for business tasks and allows users to create custom AI workflows for automating back-office chores.
- The seed funding will be used to expand the platform's automation capabilities and hire more engineers.