Duncan provides five pieces of advice for successful AI adoption: defining your future state, getting comfortable with the uncomfortable, taking advantage of the moment, moving AI beyond the CIO office, and becoming an AI-first organization. He emphasizes the need for businesses to embrace innovation, make assumptions, and trust the outcomes. He also encourages businesses to move quickly, as playing it safe could result in falling behind the competition. Lastly, he suggests that AI should be integrated across the entire organization, not just within the technology teams.
Key takeaways:
- Generative AI is a business-wide opportunity that can change how we interact with systems, customers, and data, and its adoption can streamline repetitive tasks and free time for creativity and strategic thinking.
- For successful adoption of AI, leaders need to define their future state, get comfortable with the uncomfortable, take advantage of the moment, move AI beyond the CIO office, and aim to become an AI-first organization.
- Organizations should be comfortable making assumptions and trusting the outcome, as this is crucial for AI to become democratized.
- AI is for everyone and to truly win with it, it's about developing a broader set of capabilities that are owned and driven across the organization.