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Asana introduces 'AI teammates' designed to work alongside human employees | TechCrunch

Jun 05, 2024 - techcrunch.com
Asana has introduced a beta version of 'AI teammates', a new approach to AI that aims to facilitate work within an organization. The AI teammates are designed to execute core parts of workflows, providing a flexible way to move work inside a company. They can evaluate the current state of work and determine if it’s ready to move to the next step, or if it needs to return the work to a human for more information. The AI can also assist human employees in writing tickets and directing them to the right person for resolution.

However, Asana acknowledges that the AI won't always get it right and emphasizes the importance of keeping humans in the loop. The company is looking for workflows where it has been able to achieve a high degree of accuracy and is focusing on removing administrative and tracking work. The tool is still in beta and may face challenges when implemented at scale, but Asana's insight into how companies work could give it an edge in building accurate models.

Key takeaways:

  • Asana has introduced a beta of 'AI teammates', a new approach to AI that aims to help streamline work within an organization.
  • The AI teammates are designed to be flexible and can evaluate the current state of work, deciding whether it's ready to move to the next step or if it needs more information from a human.
  • Asana's 'human in the loop' principle ensures that humans are still involved in the decision-making process, supervising and inspecting the AI to ensure it aligns with the company's values and way of working.
  • While the tool is still in beta and may face challenges when implemented at scale, Asana's insight into how companies work could potentially help it build more accurate models and successfully move work through a series of steps in a more intelligent way.
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