ASK does not act independently, but rather provides information for the human agent to use at their discretion. The assistant can be connected to over 50 popular enterprise applications, including Salesforce and Slack, allowing companies to continue using their existing software. The company also offers a real-time dashboard called "MosAIc" that provides a visual representation of recurring issues and problems.
Key takeaways:
- Ask-AI, an AI company founded in Tel Aviv, has launched a new AI assistant called ASK. The assistant is designed to support customer service agents by providing real-time contextual data about customers, answers to common questions, and information about the company's offerings.
- The company has raised $11 million in Series A funding, led by Leaders Fund and backed by several seed investors. This brings Ask-AI's total funding to over $20 million.
- The ASK assistant works as a Chrome browser extension, providing relevant information and apps depending on the work being done at the moment. It also provides a comprehensive view of each customer, including past interactions and potential risks or opportunities.
- Ask-AI's offerings can be connected to more than 50 other popular enterprise applications, allowing companies to enhance their existing software without needing to switch or abandon them. The company's products have shown tangible results, such as a 20% reduction in time-to-resolution for support tickets.