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Ask HN: Are there any real examples of AI agents doing work?

Jan 11, 2025 - news.ycombinator.com
The company specializes in selling maker and STEM education electronics, such as Raspberry Pis, Micro:bits, and Arduinos, which have slim profit margins. To enhance efficiency, they developed an AI-agent-based ERP platform called Koi. This platform utilizes technologies like OpenAI’s Assistant API, Anthropic, and Rails to automate various tasks. A unique feature of Koi is assigning email addresses to database objects (e.g., Orders, Quotes, Customers) using Rails' Action Mailbox, allowing the AI to extract information from emails and perform actions like creating quotes or updating tracking information. Koi can also handle customer service tasks, such as sending invoices or stock updates.

The company previously integrated speech-to-text functionality using the Whisper API and is now upgrading to OpenAI’s WebRTC-based Real-time API, which supports function calling. This upgrade aims to enhance automation features, including barcode-driven actions, to create more efficient workflows. The ultimate goal is to integrate this system with Bishop, their product-picking robot, to further streamline operations.

Key takeaways:

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  • The company has developed an AI-agent-based ERP platform called Koi to improve efficiency in handling maker and STEM education electronics with slim profit margins.
  • Koi assigns email addresses to database objects like orders and customers, allowing it to automatically extract information and perform tasks such as creating quotes and providing tracking updates.
  • The company is enhancing its speech system by integrating OpenAI’s WebRTC-based Real-time API, which includes function calling support, to improve automation and workflows.
  • Future plans include integrating the system with Bishop, a product-picking robot, to further streamline operations.
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