Ask HN: How far are we from the days that banks are fully operated by AI Agents?
May 20, 2025 - news.ycombinator.com
The article highlights the slow adoption of digital processes by traditional banks, using the example of RBC, Canada's largest bank, which recently required customers to print and mail web forms to open an account. This illustrates the hesitancy of banks to fully embrace digital solutions, such as AI agents, due to lingering trust issues with online forms and digital interactions.
The commentary suggests that while technology is advancing rapidly, financial institutions are lagging in their willingness to integrate these advancements into their operations. This cautious approach stems from a need to ensure security and trustworthiness in their services, indicating that the transition to fully digital banking solutions will take more time.
Key takeaways:
RBC, Canada's largest bank, recently required customers to print and mail web forms for account opening.
Banks are currently hesitant to trust AI agents for operations.
There is ongoing work to build trust in online forms within the banking sector.
The transition to digital trust in banking is still in progress.
