Ask HN: Shopify Store Terminated. Only AI Support?
Jan 15, 2024 - news.ycombinator.com
The author runs a fundraising platform that enables kids to sell food items to raise money for their sports teams. They used Shopify as a fulfillment intermediary between their database and their vendor's warehouse. However, their Shopify store was unexpectedly terminated for supposedly violating the Acceptable Use Policy (AUP), even though they only sell food items which are not listed as violations in the AUP. The author has been unable to contact a human representative at Shopify, with their email support ticket remaining unanswered for over a week.
The author is seeking help in contacting an actual human at Shopify, as the unexpected termination of their store has put them in a difficult situation. The author's store is 5ec6ab.myshopify.com, which they clarify is used only as a pipe, not for actual sales. The author expresses gratitude for any assistance in resolving this issue.
Key takeaways:
The author runs a fundraising platform that allows kids to sell food items to raise funds for their sports teams.
They were using Shopify as a fulfillment intermediary from their database to their vendor's warehouse.
Their Shopify store was unexpectedly terminated for supposed violation of Shopify's AUP, despite selling only food items.
The author is struggling to get in touch with a human representative from Shopify, with their email support ticket left unanswered for over a week.
