In addition, Amazon Personalize now offers hyper-personalization with FMs through a feature called Content Generator, which uses natural language to create engaging text that describes the thematic connections between recommended items. Amazon Lex also now offers Conversation FAQ, a new capability that answers frequently asked customer questions intelligently and at scale. This is powered by FMs from Amazon Bedrock and approved knowledge sources, simplifying bot development and enabling companies to provide accurate, automated responses to common customer inquiries.
Key takeaways:
- Amazon Web Services has announced new AI service capabilities enhanced using foundation models, including improved language support and AI-enhanced call analytics in Amazon Transcribe, more compelling content generation in Amazon Personalize, and accurate conversational responses in Amazon Lex.
- The FM-enhanced Amazon Transcribe offers significant accuracy improvement between 20% and 50% across most languages, with features such as automatic punctuation, custom vocabulary, automatic language identification, speaker diarization, and word-level confidence scores.
- Amazon Personalize now offers hyper-personalization with FMs through a feature called Content Generator, which uses natural language to create text that describes the thematic connections between recommended items, and is also available on the open-source LangChain framework for customers to build their own FM-based applications.
- Amazon Lex now offers Conversation FAQ, a new capability that answers frequently asked customer questions intelligently and at scale, powered by FMs from Amazon Bedrock and approved knowledge sources, simplifying bot development by eliminating the need to create intents, sample utterances, slots and prompts manually.