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Backed by a16z and QED, Brazilian startup Carecode puts AI agents to work on healthcare | TechCrunch

Dec 30, 2024 - techcrunch.com
Brazilian startup Carecode is emerging from stealth with a focus on reducing healthcare costs and improving outcomes by using AI agents to handle tasks typically managed by call centers, such as appointment scheduling and confirmations. Founded by Thomaz Srougi, who previously established Dr. Consulta, Carecode aims to enhance the pre- and post-appointment experience in healthcare. The startup has raised $4.3 million in a pre-seed round led by a16z and QED, with participation from other notable investors. Carecode's AI solutions are designed to operate primarily through WhatsApp, accommodating the communication preferences of Brazil's diverse population.

Carecode's vertical focus on healthcare sets it apart from more generalist AI solutions, potentially providing a competitive edge in the Brazilian market, where healthcare companies spend a significant portion of their revenue on contact centers. The startup's early results indicate that its AI agents can perform most call center tasks at a lower cost while also managing appointment cancellations proactively. While Carecode is currently concentrating on healthcare, it plans to explore related sectors like insurance and financing in the future, leveraging its expertise in healthcare to expand its offerings.

Key takeaways:

  • Carecode is a Brazilian startup using AI to improve healthcare tasks before and after medical appointments, aiming to reduce costs and improve outcomes.
  • The startup raised $4.3 million in a pre-seed round led by a16z and QED, with participation from notable investors like Endeavor Catalyst and Nubank founder David Vélez.
  • Carecode's AI agents can perform most healthcare call center tasks at a lower cost, with a focus on localization by supporting WhatsApp text and audio messages.
  • Carecode's vertical focus on healthcare in Brazil provides a competitive edge, with potential future expansion into related sectors like insurance and payments.
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