The startup has received backing from Zayd Enam and Tim Shi, co-founders of Shen’s former employer Cresta, an a16z-backed unicorn. Trove's CRM integration feature allows for the creation of highly customized surveys, automatic ticket creation, and personalized follow-up emails. The company is rethinking experience management workflows in the context of large language model capabilities.
Key takeaways:
- Dinghan Shen and Yuan Xue have started Trove AI, a SaaS platform that creates conversational surveys powered by GPT-4 and its own fine-tuned models.
- The platform has attracted over 1,000 users, mostly small and medium-sized businesses, since its launch six weeks ago.
- Trove aims to become a “customer and employee experience management platform” for companies of all sizes, offering services from survey creation to CRM integration.
- The company is rethinking experience management workflows in the context of large language model capabilities, aiming to create a more engaging and empathetic survey experience.