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Be My Eyes AI offers GPT-4-powered support for blind Microsoft customers

Nov 15, 2023 - theverge.com
Microsoft is partnering with Be My Eyes to improve customer service for visually impaired users through the integration of Be My AI into its Disability Answer Desk. The AI tool, powered by OpenAI's ChatGPT-4, helps users resolve technical issues and perform tasks like software updates without the need for a call center agent. The tool, which was tested earlier this year, resolved inquiries in an average of four minutes, and only 10% of users chose to speak with a human representative after using it.

Be My AI uses OpenAI’s GPT-4 vision model to generate descriptions of photos taken by the user, providing contextual, advice-based guidance through AI-based natural language conversations. Be My Eyes is also beta-testing the AI tool with other corporations, including Sony, Procter & Gamble, and Hilton. This partnership is part of Microsoft's ongoing efforts to make its products more accessible, following the introduction of the "Accessibility Assistant" for Microsoft 365 earlier this year.

Key takeaways:

  • Microsoft is partnering with Be My Eyes to integrate its AI tool, Be My AI, into Microsoft's Disability Answer Desk to assist visually impaired users.
  • Be My AI uses OpenAI’s GPT-4 vision model to generate descriptions of photos and provide advice-based guidance through AI-based natural language conversations.
  • Be My Eyes is also beta-testing its AI tool with other corporations, including Sony, Procter & Gamble, and Hilton.
  • Microsoft's partnership with Be My Eyes is part of its ongoing efforts to make its products more accessible, including the introduction of the "Accessibility Assistant" for Microsoft 365.
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