Furthermore, the article explores the potential of AI in operations, with predictive analytics showing promise in managing supply chains and customer self-service. It advises companies to prepare for AI deployment by optimizing data management. The article concludes by urging mid-market firms to embrace automation, fortify cybersecurity, leverage predictive AI, and optimize data management for growth in 2024.
Key takeaways:
- Mid-market firms are facing challenges in cybersecurity due to expanded digital footprints and increased threats from ransomware, requiring them to find the right talent and partners to manage cybersecurity operations.
- These firms are also struggling with a talent deficit, which they may address through increased automation in various business areas and the use of mobile and cloud technologies.
- While the use of AI in operations is still unclear for many mid-market companies, predictive analytics has shown promise, particularly in managing supply chains and inventory, and in customer self-service.
- For growth in 2024, mid-market companies should embrace automation, fortify cybersecurity, leverage predictive AI, and prepare for future AI projects by optimizing data management.