Biggie combines its knowledge with data it collects internally across various data types. It ingests the customer's operational and contextual data, along with historical data and human interactions, to provide a response to help engineers solve the problem. While the tool is not always perfect, it informs the user when there is a lower degree of certainty that the answer is correct. In cases where there is more certainty, automation may be introduced to solve the issue without human interaction.
Key takeaways:
- AIOps startup BigPanda has launched a new generative AI tool called Biggie, designed to help IT operations personnel solve system issues faster by analyzing a vast variety of IT-related data and suggesting solutions.
- Biggie uses large language models and has been trained on data within the customer company as well as publicly available data on specific hardware or software, enabling it to deal with regular IT problems.
- The AI tool ingests the customer's operational and contextual data from various sources, normalizes the data into key-value pairs or tags, and uses this information to generate an answer to help engineers solve the problem.
- While the AI tool is not always perfect, it informs the user when there is a lower degree of certainty that the answer is correct. In areas where there is more certainty, the tool may introduce automation to solve the issue without human interaction.