Additionally, the article emphasizes the importance of a central knowledge management system for optimizing and configuring all content sources for AI, agents, and self-serve support. It suggests that content should be accurate, up-to-date, and relevant for every support interaction. The article also advocates for proactive customer support through in-context, automated messages. Finally, it mentions the integration of all apps to maximize productivity and deliver personalized support, resulting in a significant reduction in the contact rate for temporary issues.
Key takeaways:
- AI reporting and instant insights can be used to optimize support operations, with features such as real-time performance data, customizable reports, and actionable customer feedback.
- Automations can be built in minutes to save hours, automating repetitive tasks for customers and agents with a no-code visual builder.
- The Knowledge Hub serves as a central library for every content source, allowing for management and optimization of all content sources for AI, agents, and self-serve support.
- Intercom offers integrated solutions for all your apps, eliminating the need for point solutions or clunky integrations, and maximizing productivity and personalized support.