Sign up to save tools and stay up to date with the latest in AI
bg
bg
1

Carecode Raises $4.3 Million for AI-Powered Customer Service in Healthcare | PYMNTS.com

Dec 31, 2024 - pymnts.com
Brazilian startup Carecode has secured $4.3 million in a pre-seed funding round led by a16z and QED to develop its AI-driven customer service platform for healthcare. The service aims to enhance communication by allowing healthcare companies to maintain their brand's tone while addressing scheduling, billing, and FAQs, ultimately reducing costs and boosting efficiency. Initial tests indicate that Carecode's AI can perform most tasks of a typical healthcare call center at a significantly lower cost. The platform currently supports text and audio on WhatsApp, with plans to include voice calls.

Generative AI is transforming customer service by automating repetitive tasks and providing real-time support, as highlighted in PYMNTS Intelligence's report. The report notes that 97% of CMOs find generative AI effective for quick information access. Major software providers like Microsoft and Salesforce are developing AI systems for customer service automation. Bank of America's virtual assistant, Erica, has successfully handled over 50 million client requests since 2018, with a 98% success rate in providing necessary answers.

Key takeaways:

  • Brazilian startup Carecode raised $4.3 million in a pre-seed round to develop AI-driven customer service for healthcare.
  • Carecode's AI service aims to reduce costs and increase efficiency by handling tasks typically performed by healthcare call centers.
  • The service currently supports text and audio on WhatsApp, with plans to include voice calls in the future.
  • Generative AI is transforming customer service by automating tasks and improving personalization, with major companies like Microsoft and Salesforce developing AI systems for business tasks.
View Full Article

Comments (0)

Be the first to comment!