Critics warn that the rapid development of AI is threatening job security and could disrupt employment growth. Despite this, Shah continues to develop products to help other companies transition to using chatbots. The future of work is uncertain, with the potential for increased productivity on one hand, and the risk of widespread job losses on the other.
Key takeaways:
- Suumit Shah, CEO of Dukaan, replaced his company's customer service team with an AI chatbot, stating it was more efficient and cost-effective.
- AI chatbots are increasingly being used by companies to cut costs, which could lead to significant job losses, particularly in call centers in India and the Philippines.
- Shah has developed a new product to help other companies transition to using chatbots instead of human workers.
- There are concerns about the impact of AI on employment, with warnings that it could lead to the "evisceration" of jobs and disrupt employment growth.