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CEOs have a new skill to learn: managing AI employees

Jan 23, 2025 - businessinsider.com
Agentic AI, which operates independently of human input, is a prominent topic at the World Economic Forum in Davos. Business leaders are grappling with how to integrate AI agents into the workforce alongside human employees. These AI agents promise significant benefits but also raise questions about management, such as whether they should have KPIs and how they should collaborate with human and other AI colleagues. Lattice CEO Sarah Franklin, whose company initially proposed treating AI like human employees, believes the idea was ahead of its time but increasingly relevant as businesses seek returns on AI investments.

The discussion around AI in the workplace is intensifying, with experts like Alan Flower from HCLTech highlighting the need for collaboration between human and agentic workforces. Becky Frankiewicz from ManpowerGroup notes that companies are considering the necessity of "AI managers" to oversee AI agents. Franklin emphasizes the importance of governance and education in integrating AI into the workforce, advocating for a balanced approach that fosters trust and collaboration between humans and AI.

Key takeaways:

  • Agentic AI, which operates independently of human input, is a major topic at the World Economic Forum in Davos, raising questions about its integration into the workforce.
  • Businesses are considering how to manage AI agents alongside human employees, including whether AI should have KPIs and be treated like human workers.
  • There is a growing need for governance and education around AI in the workplace to ensure effective collaboration and trust between human and AI workers.
  • Companies are exploring the potential need for "AI managers" to oversee AI agents, highlighting the evolving role of AI in business operations.
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