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Change is inevitable, lost knowledge & momentum don't need to be

May 29, 2025 - handover.ai
The article emphasizes the importance of effective knowledge transfer and business continuity in the face of significant workforce changes, such as leadership turnover, job mobility, and the retirement of experienced employees. It highlights the challenges organizations face, with 70% doing nothing for knowledge handovers and the rest often relying on ineffective methods. The solution proposed is a structured, AI-driven handover process that uses role-specific prompts and integrates with office tools to ensure seamless knowledge transfer. This approach aims to prevent knowledge gaps and maintain continuity when key personnel leave or change roles.

Additionally, the article underscores the efficiency of video as a medium for capturing and transferring knowledge, noting that it is ten times more effective than writing. Handover’s tools facilitate video capture and screen-sharing, making the process more engaging and comprehensive. The platform also ensures that critical knowledge is preserved in a secure, searchable format, with enterprise-grade security measures in place to protect sensitive information. This ensures that institutional knowledge remains accessible to relevant team members, safeguarding business continuity.

Key takeaways:

  • Role-specific handovers leverage AI to provide structured, personalized processes for knowledge transfer, ensuring continuity when key personnel change roles.
  • 70% of organizations do not have a structured approach to knowledge handovers, often resulting in inconsistent and ineffective transfers.
  • Video is significantly more efficient than writing for capturing and transferring knowledge, adding context and depth.
  • Handover ensures business continuity by preserving critical knowledge in a secure, searchable, and interactive format.
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