Two years ago, ClickUp acquired Slapdash, a universal search tool. Since then, ClickUp has been rebuilding the Slapdash architecture to work with AI, enabling ClickUp Knowledge Management to perform retrieval augmented generation (RAG). This allows the system to augment large language models with additional and up-to-date information. Looking ahead, ClickUp plans to use this new system to further reduce the amount of work about work.
Key takeaways:
- ClickUp has launched a new feature called 'ClickUp Knowledge Management' which combines a wiki-like editor with an AI system that can bring in data from various sources like Google Drive, Dropbox, Confluence, Figma, etc.
- The new system aims to rival popular services like Notion and Atlassian’s Confluence by providing a central repository for all business knowledge.
- The AI system takes into account an employee's existing access permissions, ensuring it only surfaces information that a given user is allowed to work with.
- ClickUp plans to use this new system to reduce the amount of 'work about work', aiming to streamline processes and increase productivity.