The company, which has around 175 customers deploying its solutions across 1,000 different brands, recently closed a Series C funding round led by French private equity group Eurazeo, raising $100 million and bringing its total funding to $175 million. With a workforce of 175 based in Düsseldorf and San Francisco, Cognigy plans to use the new capital for geographic expansion across the U.S. and product R&D.
Key takeaways:
- Philipp Heltewig, Sascha Poggemann, and Benjamin Mayr founded Cognigy, a customer service automation startup, eight years ago to address confusion about AI’s capabilities and limitations.
- Cognigy's platform can be deployed either locally or in a cloud and can manage AI agents that can handle up to tens of thousands of customer conversations at once.
- Cognigy sells three core products: a self-service Q&A chatbot, a toolset to build chatbot experiences, and an AI-powered support agent dashboard.
- Cognigy recently closed a sizeable Series C funding round led by French private equity group Eurazeo, raising $100 million and bringing Cognigy’s total raised to $175 million. The funds will be used for geographic expansion across the U.S. and product R&D.