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Collectif · AI User Research Software for SaaS

Apr 15, 2024 - news.bensbites.com
The markdown data discusses a tool that allows companies to connect their tools or upload interviews to get automatic transcripts, topic and sentiment labels, summaries, and insights generated by GPT-4. It enables quick discovery of issues and opportunities by asking data questions. The tool can prioritize roadmaps and bug fixes based on support ticket frequency, speed up interview analysis with transcriptions and auto-tagging, and provide insights from sales call summaries and feedback from lost deals. It also helps identify usability issues, gain deeper insight into new user challenges, organize research, understand customer voice, identify gaps in customer education programs, and report on CX metrics.

The tool, Collectif, aims to break silos and foster understanding within a company. It eliminates the issues of having no single source of truth about customers, unanalyzed data, gut-feeling based decisions, differing stakeholder opinions, time wasted looking for information, and hard-to-find old research. Instead, it converts all qualitative data into actionable insights, provides evidence to back decisions, gives a clear understanding of customers, shares perspectives among team members, centralizes company data, makes past research easily accessible, and fosters a customer-centric culture. It empowers companies to make winning product and growth decisions quickly and efficiently.

Key takeaways:

  • Collectif offers automatic transcripts, topic & sentiment labels, summaries, and insights generated by GPT-4 to help companies understand their customer data.
  • The tool can help identify issues and opportunities, prioritize roadmap and bug fixes, and speed up interview analysis with transcriptions, summaries, and auto-tagging.
  • Collectif aims to break the silos in companies, fostering a shared understanding of customer data and facilitating customer-centric culture.
  • With Collectif, companies can make product and growth decisions quickly, backed by extensive evidence and clear understanding of their customers.
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