Console raises $6.2M from Thrive to free IT teams from mundane tasks with AI | TechCrunch
Jun 03, 2025 - techcrunch.com
Andrei Serban, after his experience at Rippling, founded Console to automate IT help desk tasks using AI, aiming to reduce repetitive work and allow IT professionals to focus on more strategic projects. Console differentiates itself from competitors by offering quick integration with Slack, enabling rapid deployment without replacing existing help desk systems. The AI assistant can handle over 50% of tasks independently and involves IT staff for more complex issues. This efficiency has attracted clients like Scale AI, Flock Safety, and Calendly, and secured $6.2 million in seed funding from Thrive Capital.
Console's AI technology is expected to improve rapidly with user adoption, making it an essential tool for companies. Thrive Capital's Vince Hankes believes that despite its easy integration, Console will become indispensable due to its deep integration and rapid improvement. The startup plans to expand its support to other functions, such as HR, finance, and legal, aiming to be the first point of contact for employee assistance.
Key takeaways:
Andrei Serban founded Console to automate help desk tasks with AI, aiming to reduce repetitive tasks for IT teams.
Console differentiates itself by offering fast integration with Slack, allowing deployment in just a few weeks without replacing existing help desks.
Console's AI can resolve over 50% of tasks independently and involves IT staff for more complex issues, attracting customers like Scale AI and Calendly.
Console secured $6.2 million in seed funding from Thrive Capital, with plans to expand support to HR, finance, and legal functions.
