Cognigy plans to use the new funds to improve the AI features of its platform. The company intends to hire 75 employees by the end of the year to support this effort and also aims to expand its market presence in North America. The platform, which processes hundreds of millions of contact center interactions annually, allows customers to create AI assistants via a low-code interface and provides an analytics dashboard for contact center managers to identify areas for improvement.
Key takeaways:
- Contact center automation startup Cognigy has closed a $100 million funding round led by Eurazeo Growth, with participation from Insight Partners, DTCP, DN Capital and others.
- Cognigy's AI platform is used by companies like Toyota Motor Corp. and Nestlé S.A to build AI-powered help desk assistants that can answer customer queries and automate tasks such as processing refunds.
- The company plans to use the funding to enhance its platform's AI features and plans to hire 75 employees by the end of the year to support this effort.
- Cognigy also plans to expand its market presence in North America.