The AI assistant also offers features such as AI-powered reporting and insights, and the ability to improve its answers based on feedback. It provides links to relevant sources with every answer, allowing agents to validate the information directly. Additionally, it centralizes, controls, and optimizes content across the Knowledge Hub, giving users full control over what Fin has access to. The ultimate goal is to improve the quality of customer service and enhance the efficiency of agents.
Key takeaways:
- Fin AI Copilot is an AI assistant designed to help customer service agents by finding information, solving problems, and completing time-intensive tasks quickly and accurately.
- Fin can assist in training and onboarding new agents faster by using internal training materials and past agent conversations.
- Fin is capable of generating answers using your agents’ conversation history and can pull the most relevant information from various internal and external content sources.
- Fin AI Copilot provides a dedicated dashboard for insights on how support agents are using it, and allows for the review and optimization of its answers for improved accuracy.