Algomo also has a feature for human chat, where it can hand over and assign any conversation to the appropriate specialist, aided by a built-in live chat module for team collaboration and information analysis. Furthermore, the platform supports multilingual interactions, with generative AI that understands more than 100 languages, allowing businesses to scale internationally and deliver personalized customer experiences.
Key takeaways:
- Algomo can integrate with various data sources like support articles, past conversations, slack channels, notion pages, google docs, and public website content to provide personalised answers.
- Algomo offers omnichannel support, allowing customers or employees to self-serve on any communication channel, including business messenger, slack, and google chat.
- Algomo can seamlessly hand-off and assign any conversation to the right specialist when human intervention is needed.
- Algomo supports multilingual customer experiences, with generative AI that understands more than 100 languages.